At Curly Girl LaLa, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we offer a hassle-free return and exchange policy to ensure your satisfaction.
15-Day Return Policy
We have a 15-day return policy, giving you ample time to decide if the product is right for you. If you are not completely satisfied with your purchase, you can request a return within 15 days of receiving the item.
Eligibility for Return
To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Additionally, please ensure that all tags are still attached. You will also need to provide the receipt or proof of purchase.
Initiating a Return
To start a return, please contact our customer support team at Support@CurlyGirlLaLa.com. They will guide you through the process. Please note that returns labels are the customers responsibility and items should be sent to the address: provided by support We kindly request that you do not send any items back to us without first requesting a return.
Damages and Issues
If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.
Exceptions to Returns
While we strive to accommodate all returns, there are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable. If you have any questions or concerns about the eligibility of your specific item, please reach out to us.
Exchanges
If you wish to exchange an item for a different size, color, or variant, we recommend initiating a return for the original item and placing a separate order for the desired item. This will ensure the fastest processing and delivery of your new item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer support team at Support@CurlyGirlLaLa.com for further assistance.
